Welcome to Neil Orthotics Pvt. Ltd. By accessing and using our website or purchasing products from us, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our services or products.

Neil Orthotics manufactures orthopedic products intended for medical use. Our products should be used only as directed. If you are uncertain about how to use any of our products, please consult with a healthcare professional. Neil Orthotics is not liable for any misuse of our products.

By placing an order with Neil Orthotics, you are making an offer to purchase the products you selected, subject to availability and acceptance by us. All payments are processed through secure channels, and you agree to provide accurate payment details at the time of purchase. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product description, or pricing.

We strive to ensure timely delivery of your orders. However, delivery times may vary depending on the destination and external factors. Neil Orthotics is not responsible for delays caused by third-party carriers or unforeseen circumstances.

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to initiate a return or exchange. Products must be returned in unused and undamaged condition, and you are responsible for the return shipping costs. Refunds will be processed according to our return policy.

Neil Orthotics provides a limited warranty on certain products against defects in materials and workmanship. The warranty period and specific terms may vary by product. This warranty does not cover damage resulting from misuse, neglect, or unauthorized repairs.

We value your privacy. Personal information collected through our website is used only for processing orders, customer service, and marketing communications. We do not sell or share your personal information with third parties without your consent. Please refer to our Privacy Policy for more details.

All content on our website, including text, images, logos, and designs, is the intellectual property of Neil Orthotics Pvt. Ltd. and is protected by copyright laws. You may not use, reproduce, or distribute any of our content without prior written permission.

Neil Orthotics is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability is limited to the amount paid for the product in question.

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and the updated terms will be effective immediately upon posting. It is your responsibility to review these terms periodically.

These Terms and Conditions are governed by and construed in accordance with the laws of Nepal. Any disputes will be subject to the exclusive jurisdiction of the courts in Nepal.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at neilorthotics@gmail.com or 9808214052