- Overview
At Neil Orthotics, we strive to provide high-quality orthopedic products. If you are not fully satisfied with your purchase, we are happy to assist you with a return or exchange, subject to the conditions outlined below.
- Return Eligibility
- Returns are accepted within 7 days from the date of delivery.
- The product must be in unused, unworn, and undamaged condition.
- All original packaging, labels, and accessories must be included with the returned product.
- For hygiene and safety reasons, certain products, such as those worn directly on the skin (e.g., belts, braces), may not be eligible for return unless they are defective or damaged upon receipt.
- Return Process
To initiate a return:
- Contact our customer service team at neilorthotics@gmail.com or 9808214052 within 7 days of receiving your order.
- Provide your order number, a description of the issue, and any relevant photos of the product.
- Once your return request is approved, we will provide instructions for sending the product back to us.
- Return Shipping
- You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a traceable shipping method to ensure that your return is delivered safely.
- Refunds and Exchanges
- Once we receive the returned product and confirm it meets our return criteria, we will process your refund or exchange.
- Refunds will be issued to the original payment method.
- Exchanges are subject to product availability. If the requested product is unavailable, we will issue a refund instead.
- Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, worn, or altered.
- Custom-made or personalized products.
- Products that are damaged due to misuse or improper care.
- Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately, and we will arrange for a return and replacement at no additional cost to you.
- Final Sale Items
Items marked as “Final Sale” or purchased with discounts or promotional offers may not be eligible for return or exchange. Please check the product details before completing your purchase.
- Contact Us
If you have any questions or need assistance with a return, please reach out to our customer service team at neilorthotics@gmail.com or 9808214052.
