Neil Orthotics Pvt. Ltd. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you interact with us, including through our website, social media channels, and other services (collectively, the “Services”).

1. Information We Collect

   We may collect the following types of information:

   • Personal Information:
     • Name
     • Contact details (e.g., email address, phone number, mailing address)
     • Payment information (e.g., billing details, credit/debit card information)
   • Non-Personal Information:
     • IP address
     • Browser type and version
     • Device information
     • Cookies and usage data
   • Sensitive Information:

     If required for product customization, we may collect health-related information (e.g., measurements, conditions) with your explicit consent.

2. How We Use Your Information

   We use your information to:

   • Process and fulfill your orders.
   • Provide customer support.
   • Improve our products and services.
   • Communicate updates, promotions, and marketing materials (with your consent).
   • Comply with legal and regulatory requirements.
3. Sharing Your Information

   We do not sell or rent your personal information. However, we may share your information with:

   • Service Providers: Third-party vendors that help us operate our business (e.g., payment processors, delivery partners).
   • Legal Authorities: When required by law or to protect our rights and property.
   • Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Cookies and Tracking Technologies

   We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.

5. Data Security

   We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

   Depending on your location, you may have the right to:

   • Access the personal information we hold about you.
   • Request correction or deletion of your personal information.
   • Opt out of marketing communications.
   • Withdraw consent for data processing.

   To exercise your rights, please contact us at neilorthotics@gmail.com .

7. Retention of Information

   We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Third-Party Links

   Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Updates to This Privacy Policy

   We may update this Privacy Policy from time to time. Changes will be effective upon posting the updated policy on our website. Please review this policy periodically.

10. Contact Us

    If you have questions or concerns about this Privacy Policy, please contact us at:

    Neil Orthotics Pvt. Ltd.
    Lalitpur-18
    Email: neilorthotics@gmail.com
    Phone: 9808214052, 9860739554