1. Policy Statement

Neil Orthotics Pvt. Ltd. is committed to designing, manufacturing, and delivering high-quality orthopedic and healthcare support products that improve the health, comfort, and quality of life of our customers across Nepal.

We uphold the requirements of ISO 9001:2015 and continually seek to enhance the effectiveness of our Quality Management System (QMS) as the foundation of everything we do- from raw material selection to final product delivery.

2. Quality Objectives

In line with this policy, Neil Orthotics is dedicated to:

a) Product Quality & Manufacturing

  • Ensure all orthopedic and support products – including Patuki 2.0, KneeFlex, and LS Belt – conform to defined product specifications and performance standards.
  • Maintain consistent manufacturing quality through documented processes, trained personnel, and rigorous in-process quality checks.
  • Source materials that meet established quality criteria before use in production.

b) Customer Satisfaction

  • Understand and consistently meet customer requirements, ensuring our products deliver measurable health and comfort outcomes.
  • Maintain prompt and professional after-sales support, addressing customer feedback with urgency and accountability.
  • Actively gather customer feedback to identify improvement opportunities and sustain long-term customer trust.

c) Continuous Improvement

  • Foster a culture of continuous improvement across all functions – from production and quality assurance to sales and distribution.
  • Regularly review quality objectives, risks, and performance data to drive informed decisions and measurable progress.
  • Invest in the skills and development of our team, ensuring every member understands their role in upholding quality standards.
  • Leverage partnerships with distributors and healthcare professionals to improve product reach and service delivery across Nepal’s provinces.

3. Management Commitment

The Top Management of Neil Orthotics Pvt. Ltd. is fully committed to the implementation, maintenance, and continual improvement of the Quality Management System. This policy is communicated to all employees, reviewed for ongoing suitability, and made available to relevant interested parties upon request.